Delivery Policy

1. Shipping fees will be calculated based on the weight of the shipment and delivery location and will be stated upon checkout.

2. Please allow FIVE (5) working days for Peninsular Malaysia and SEVEN (7) working days for East Malaysia, including Labuan, for order processing from the date of Pharm-Dx confirmation of acceptance of an order. Please note that the above estimated delivery days are provided as a guide only.

3. Your order will be shipped out as soon as possible after packing. Shipping and tracking information will be provided thereafter.

4. Your order will be delivered via our appointed courier service provider at our discretion. We are unable to accept delivery to a P.O. Box address. Delivery charges (if applicable) will be added during checkout. Please ensure that you are satisfied with the delivery charges before completing your order.

5. Our business hours are from 9:00 AM to 5:00 PM, Monday to Friday, excluding public holidays. Orders received outside of these hours will be processed on the next working day.

6. We cannot guarantee a precise delivery time and shall not be liable for any delay in delivery caused by factors beyond our control.

7. We reserve the right to withhold processing and delivery of your order if there is any doubt regarding payment status or insufficient identification.

8. In the event that your order does not arrive, please contact us at hello@furrymoon.pet

Pick-Up Policy

1. If you choose to pick up your order from our office, you will receive an email or WhatsApp notification once your order is ready for collection.

2. The pick-up location is: Pharmdx Sdn Bhd. 8C, Jalan 1/137C, Off Jalan Klang Lama Bedford Business Park 58000 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur.

3. You will be notified via email or WhatsApp when your order is ready for collection. Kindly ensure that you collect your order within TEN (10) working days from the date of notification.

4. Upon collection, you will be required to sign a document acknowledging receipt of your order.

5. We strongly advise you to inspect your order, including item quantity and condition, before leaving the premises. Any discrepancies should be reported immediately to our staff.

6. Pick-up is available during our business hours: 9:00 AM to 5:00 PM, Monday to Friday, excluding public holidays. Orders collected outside these hours will not be entertained.

7. If a third party is collecting the order on your behalf, please inform us in advance and ensure that they bring a copy of the order confirmation and identification for verification.

8. Orders not collected within TEN (10) working days from the notification date may be cancelled without refund unless prior arrangements have been made.

9. For any issues regarding order collection, please contact us at hello@furrymoon.pet or via WhatsApp at +6011 2080 1378.